Refund policy
RETURN & REFUND POLICY
Effective Date: May 27, 2026
This Return & Refund Policy (“Policy”) applies to all purchases made from Yellow Bird Apparel (“Company,” “we,” “us,” or “our”) through our website and associated sales channels. By placing an order, you agree to the terms outlined below.
1. Print-on-Demand & Made-to-Order Products
All Yellow Bird Apparel products are made to order. Each item is produced specifically for the customer after an order is placed.
Because of this production process, we do not accept returns, exchanges, or refunds for non-defective items, including but not limited to:
- Ordering the wrong size
- Buyer’s remorse or change of mind
- Preference changes regarding color, fit, or design
- Incorrect shipping information entered by the customer
Please carefully review all order details, sizing information, and shipping information before completing checkout.
2. Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or incorrect, please contact us within 7 calendar days of delivery.
Examples of eligible issues include:
- Printing or manufacturing defects
- Incorrect item received
- Damaged merchandise
- Missing items from an order
To review the issue, we may request clear photographs showing the problem.
Once verified, Yellow Bird Apparel may, at our discretion:
- Replace the item at no additional cost, or
- Issue a full or partial refund to the original payment method
In most cases, defective or incorrect items do not need to be returned.
3. Lost or Missing Shipments
If a shipment is confirmed lost in transit, we will work with the carrier and provide an appropriate resolution, which may include a replacement order.
If tracking shows a package as delivered but you have not received it:
- Please allow 1–2 business days, as carriers occasionally mark packages delivered before arrival.
- Check with neighbors, household members, apartment offices, or mailrooms.
- Contact the shipping carrier for additional delivery details.
If the package still cannot be located, contact us and we will assist in determining the next steps.
Yellow Bird Apparel reserves the right to determine whether a replacement, refund, or other resolution is appropriate based on the circumstances.
4. Order Changes & Cancellations
Because production begins quickly after an order is placed, cancellation or modification requests must be submitted within 2 hours of purchase.
After this timeframe, we cannot guarantee that changes or cancellations can be made.
5. Final Sale Items
The following items are considered final sale and are not eligible for return or refund unless they arrive defective or incorrect:
- Personalized or custom items
- Limited-release products
- Special-edition collections
- Custom-name or custom-number items
6. Non-Returnable Merchandise
Due to the nature of made-to-order apparel production, we generally do not accept physical returns.
If an issue qualifies under this Policy, we may provide a replacement or refund without requiring the item to be returned.
7. How to Submit a Claim
To request assistance with an order issue, please contact:
Please include:
- Full name
- Order number
- Description of the issue
- Clear photos of the item and packaging (if applicable)
We aim to respond to all support requests within 24–48 business hours.
8. Policy Updates
Yellow Bird Apparel reserves the right to update or modify this Policy at any time without prior notice. Changes become effective immediately upon posting to our website.
9. Governing Law
This Policy shall be governed and interpreted in accordance with the laws of the State of Colorado, without regard to conflict of law principles.
Acknowledgment
By placing an order with Yellow Bird Apparel, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.