Shipping policy
SHIPPING POLICY
Effective Date: May 27, 2026
Thank you for shopping with Yellow Bird Apparel. We are committed to delivering high-quality apparel and merchandise as efficiently as possible.
Because many of our products are made to order, shipping and production timelines may vary depending on product type, order volume, and seasonal demand.
1. ORDER PROCESSING & PRODUCTION
Most orders begin processing within 1–3 business days after purchase.
Because many items are produced on a made-to-order basis, production timelines may vary. In most cases:
- Average production time is approximately 5–7 business days
- Some products may require up to 2 weeks during high-volume periods
- Custom or specialty items may require additional processing time
You will receive an order confirmation after checkout and a shipping confirmation with tracking information once your order has shipped.
Production timelines are estimates only and are not guaranteed unless otherwise stated.
2. DOMESTIC SHIPPING (UNITED STATES)
After production is complete, domestic orders typically arrive within 2–7 business days depending on the shipping method selected at checkout.
Shipping rates are automatically calculated based on:
- Package weight
- Shipping destination
- Carrier rates
- Delivery speed selected
Larger orders or heavier items such as hoodies may incur increased shipping costs.
Tracking information will be sent via email once the order has shipped.
3. INTERNATIONAL SHIPPING
Yellow Bird Apparel may offer international shipping to select countries.
International shipping timelines vary based on:
- Destination country
- Local postal services
- Customs processing
- Import regulations
Customers are responsible for any:
- Customs duties
- VAT
- Import taxes
- Additional carrier fees
These charges are determined by the destination country and are not controlled or collected by Yellow Bird Apparel.
International delivery delays caused by customs or local carriers are outside our control.
4. SHIPPING GUARANTEES
If a guaranteed delivery option is offered during checkout and the shipment does not arrive within the guaranteed timeframe, customers may be eligible for reimbursement of applicable shipping-related fees.
Shipping guarantees apply only to shipping charges and do not apply to the cost of products unless otherwise required by law.
5. RETURNS, EXCHANGES & INCORRECT ITEMS
Because most items are produced specifically for each order, we generally do not accept returns or exchanges for:
- Incorrect size selection
- Color preference
- Buyer’s remorse
- Ordering mistakes
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
please contact us within 7 calendar days of delivery.
To request support, email:
📧 support@yellowbirdapparel.com
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Approved claims may qualify for a replacement or refund in accordance with our Return & Refund Policy.
6. ADDRESS ACCURACY & DELIVERY ISSUES
Customers are responsible for providing complete and accurate shipping information at checkout.
Yellow Bird Apparel is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to incomplete information
- Packages returned by carriers for address-related issues
If an order is returned to sender due to an address issue, the customer may be responsible for additional reshipping charges.
7. LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been transferred to the shipping carrier, delivery operations are outside our direct control.
If tracking shows a package as “Delivered” but it cannot be located:
- Allow 1–2 business days for delayed delivery scans
- Check with neighbors, household members, mailrooms, or apartment offices
- Contact the carrier directly for additional delivery details
If a shipment appears lost in transit, contact us and we will assist in reviewing available carrier information and determining the appropriate next steps.
Yellow Bird Apparel is not responsible for stolen packages after confirmed delivery.
8. CONTACT US
For shipping or order-related questions, contact:
📧 support@yellowbirdapparel.com
We typically respond within 24–48 business hours.